Privacy Policy for EVV Plus Electronic Visit Verification.
Effective Date: October 3rd 2024
At Sestra Solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our Electronic Visit Verification (EVV Plus Mobile App and Home Healthcare Agency Managing Portal).
By using our EVV Mobile App, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
When you use our EVV Mobile App, we may collect the following types of information:
Personal Information:
- Name
- Email address
- Home Address
- Phone number
- User ID/Account ID
- Caregiver and Client information
Location Data:
- We collect real-time location data to verify the location of caregivers during clock-in and clock-out for services. This helps ensure accurate visit verification and compliance with healthcare regulations.
Device Information:
- IP address
- Device model
- Operating system version
- Unique device identifiers
Usage Data:
- App interaction data, including login times, pages viewed, and actions taken within the app.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Visit Verification: To verify caregiver visits, including clock-in/clock-out times and service locations.
- Compliance: To ensure compliance with state and federal EVV regulations.
- User Authentication: To authenticate users and provide secure access to the app.
- App Improvement: To enhance app functionality and improve user experience based on usage data.
- Communication: To send to Home Health Agency administrators and caregivers/Rn's notifications or updates related to their account or announcing new features/services.
3. Data Sharing and Disclosure
We do not sell or share your personal information with third parties except as described in this Privacy Policy.
- Service Providers: We share your data with Clearing House/ Aggregators that help us operate the EVV app, process payments, or provide other services on our behalf.
- Legal Compliance: We may disclose your information if required by law or if we believe such action is necessary to:
- Comply with legal obligations
- Protect the rights or safety of users or others
- Prevent fraud or security issues
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction, subject to the terms of this Privacy Policy.
4. Data Security
We take data security seriously and implement appropriate measures to safeguard your personal information. These include:
- Encryption of sensitive data during transmission and at rest.
- Access controls to restrict unauthorized access to your data.
- Regular monitoring of our systems for vulnerabilities and threats.
However, no data transmission over the internet or mobile network is 100% secure, and we cannot guarantee the absolute security of your information.
5. Data Retention
We will retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Your Privacy Rights
Depending on your jurisdiction, you may have certain rights related to your personal data, such as:
- Accessing your data: You can request to see the personal data we hold about your Agency/Clients/Caregivers.
- Correcting your data: You can request updates or corrections to inaccurate information.
- Deleting your data: You may request the deletion of personal data in certain circumstances, such as if it is no longer necessary for the purposes for which it was collected.
To exercise these rights, please contact us at Support@sestrasolutions.com.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted within the app, and the "Effective Date" at the top of this policy will be revised accordingly.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:
Sestra Solutions
Email: Support@sestrasolutions.com
Phone: (703) 627-9626 / (469) 394-9707
Address: 14101 Willard Rd., Suite F ,
Chantilly, Virginia 20151